Project
LUMA Workplace
Our team created an acclaimed online platform to help people in any industry or job role to use Human-Centered Design methods every day.
LUMA Institute is known for its in-person human-centered design workshops and handbook of methods called Innovating for People. The workshops were much-loved and selling rapidly, but struggled to scale, limiting the potential impact that LUMA could make in the world. We asked: How might we leverage technology to empower more than 16 people at a time?
Our small and scrappy team rapidly stood up a web-based version of our printed handbook, then iteratively transformed it into a complete digital product over five years. Eventually, dozens of Fortune 500 companies purchased enterprise-wide subscriptions for LUMA Workplace, and the product consistently earned a world-class Net Promoter Score of more than 80.
If requested, I can present a case study of LUMA Workplace during an interview.
